Shipping policy

Shipping Policy

How long does shipping take?

Prints are made in Auckland and take up to 10 business days


How much is shipping?

Shipping for your order is calculated and displayed at checkout. 

 


What about VAT and tax fees?

Your order may be subject to import duties and taxes (including VAT) incurred once the shipment reaches your destination country. Flutter to Bloom is not responsible for these charges if they are applied; they are your responsibility as the customer. 


Can you deliver to a PO box?

Unfortunately, we don’t deliver to PO boxes, as deliveries to PO boxes might encounter delays or issues.


What information do I need to provide for shipping?

When placing an order:

  • The shipping address must be exclusively in Latin characters.

  • Please provide an accurate shipping address. Flutter to Bloom does not provide address validation services. 


Checklist for a successful home delivery:

  1. The recipient’s name (matching the name on the apartment building)

  2. Street address and house number

  3. Apartment number (if applicable)

  4. Floor number (optional)

  5. Suburb/City

  6. Post/Zip code

  7. Country

Please provide the information above; otherwise, the carrier might be unable to find you! If the carrier cannot deliver your package, it may be returned without further delivery attempts.


My order should be here by now. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office if they have your package
  • Stop by your neighbours in case the courier left the package with them

If the shipping address was correct and the package wasn't left at the post office or your neighbours, get in touch with us with your order number.


If you have any further questions, please don't hesitate to contact Yana at info@fluttertobloom.com.